What you need to know when calling for technical support…

Should you ever require the services of Nautel technical support, there are a few things you can do to speed up your service call.

At Nautel we have a dozen front line personnel handling hundreds of calls a week, from pre-sales support, to installation questions, to general information requests, to service calls ranging in severity from, “what does this button do?” to “my transmitter is off the air”. So anything we can do to speed up the process helps us as much as it helps you.

With that in mind, here’s what you need to know when calling customer service for technical support in case of a transmitter problem…


We hope this information will assist you during your next support request and provide us with a better opportunity to resolve your issues faster and more efficiently. If I have omitted something that you believe we should know, or if there is information we could provide to you at any stage of the support processes, please let me know via email at [email protected].


North America Toll Free: 1.877.662.8835
International: +1.902.823.3900

North America Toll Free: 1.877.628.8353
[email protected]

International: +1.902.823.3900
[email protected]