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Nautel Takes Customer Support to the Next Level!
Las Vegas, Nevada, April 15, 2004
Nautel is taking its commitment to providing excellent customer support to the next level as it introduces a basic RF training program and online training courses into its service offerings.
Broadcast Basics RF Training
Nautel’s Broadcast Basics RF Training Program was developed to provide an introduction to broadcast engineering fundamentals for new engineers and technicians with a background in digital electronics or information technology. It is also an ideal refresher course for existing broadcast engineers and technicians. The program uses classroom and hands-on activities to explore basic RF concepts, amplifiers and networks, audio path and modulation schemes, transmitter system troubleshooting, system installation and site protection considerations, and antennae and broadcast coverage. “After assessing the needs of our customers, we’ve developed a training program that will not only help develop valuable skill sets, but will also help our customers maintain their technology investment and reduce downtime,” said Scott Campbell, Nautel’s President and CEO.
Nautel will demonstrate its new interactive online training program at NAB 2004. Users will be introduced to the J1000 1kW AM training program, which includes a product overview, site and pre-installation considerations, theory of operation, testing and adjustments, operating instructions and component level troubleshooting tips and tricks. Over the next several months, additional training programs for Nautel’s low and medium powered AM and FM transmitters will be added to the online portfolio. “Using today’s online technology, we are bringing the classroom to our customers in a progressive and convenient way,” said Kevin Rodgers, Nautel’s Customer Service Manager.